We Ship all over the United States, Canada and Europe!
How to Order | Forms of Payments | Shipping Costs | Product Shipping Times | Transit Times | Returns | Policies | Tracking your Order | 100% Satisfaction Guaranteed | Backorders

How To Order
Please feel free to use our SECURE online ordering. If you'd like to talk to a real person, call Toll Free 1-866-235-0395 for all questions or orders. For "Keepsake Pillows" and "Custom Text Pillows", contact our Custom Text Pillows Dept. at 1-800-854-5049.

Charge cards are not processed until orders are ready to ship. If your order is not in stock, your card will not be charged until the product has come in and is ready to ship. The exception to this is our "Keepsake Pillow" and "Custom Text Pillow" line which are made per order. These items will be charged upon receipt of order and take approximately 5 - 7 business days for production.

Split Orders : Shipping on Each Order is to a single address and for a single shipment. If it is indicated on our Web site that an item will not be available to ship until a certain date, the other items on that order will need to be shipped at the same time, otherwise it would incur an additional shipping charge.

Returning Customers do not need to "Log In" to receive their 5% discount. Place your order normally. All orders are tracked by e-mail address. If your e-mail address has changed, please notify us or go to My Orders - Tracking and change your e-mail address before ordering.

Forms of Payment
We accept Visa, Master Card, Discover, American Express, Money Orders or Personal Checks. "Check Out" allows all these options. Checks and Money orders would be sent to:
Cherry Lane Keepsakes
1089 Cherry Lane
Provo, Utah 84604
Orders will be sent immediately (if in stock) upon receipt of Money Order. Please allow 10 days for personal checks to clear. Please include your order number on Check or Money Order.

Shipping Costs
Free Shipping, if applicable, is by UPS Ground Only.

Regular Shipping: (48 Continental United States) $6.95 Flat Rate ~ UPS Ground (Shipping Times) ~ flat rate special ( 4-7 Business days).

Rates for Overnight, 3 Day & International Shipping are found at "Check Out" (after you have chosen your items and are ready to give us your shipping information).

PO Boxes: Addresses to PO Boxes can only be shipped through United States Postal Services . Unfortunately, there is no option for tracking these packages.

APO Address: Military address can only be sent through United States Postal Services. Unfortunately, there is no option for tracking these packages.

UPS Overnight or USPS Overnight (for PO & APO Boxes) . Available for most orders. See price at "Check Out" NOTE: Overnight shipping is not available for some areas of the country. We do not know which areas or cities these are until actually shipping the package. They still charge us the same but do not guarantee the overnight but two day. This is common in more rural areas of the United States.

Canada & Europe: 4-10 Day Shipping - See pricing at "Check Out" NOTE: We have no control over weather or not a country charges you customs or other misc. charges!. Our rate simply guarantees shipping charges to your address. We have noticed, over the years, that each countries' policies concerning duties is very inconsistent. For instance, we've shipped several packages to the same person, same address, and they've paid no duties on the large expensive packages and were charges for the small inexpensive package. One would think it would be opposite but....???? A good portion of the time, there are no additional charges.

Alaska, Hawaii & Puerto Rico: 3 Day Shipping (in most cases) - See pricing at "Check Out"

Shipping Charges on Backorders: If the item is out of stock and was not indicated as such at the time of sale, Cherry Lane Keepsakes will incur the shipping cost for the "Backorder". If an order was placed with products that were indicated as being "Out of Stock", the entire order will need to wait for that particular item to avoid additional shipping charges. You will be promptly notified if products are "Out of Stock". Notification is through the e-mail address you provided when placing your order.

Split Orders : Shipping on Each Order is to a single address and for a single shipment. If it is indicated on our Web site that an item will not be available to ship until a certain date, the other items on that order will need to be shipped at the same time, otherwise it would incur an additional shipping charge.

Product Shipping Times
Keepsake Pillows & Custom Embroidery Production Time: Allow 5-7 Business days. Even with this short turnaround time (the fastest on the Web), all of our custom text and "Keepsake Pillows" are Individually Hand Made and/or Custom Embroidered here in Utah.

Gift Items: Products usually ship within 24 Business Hours. Demdaco, Howard Miller, Manual Woodworkers & Weavers, Boyds Bears, Yankee Candles (most of our companies except "Keepsake Custom Pillows", are usually in stock and will ship within 24 Business Hours (Saturdays, Sundays and Holidays not included). If your item is out of stock, you will be promptly notified. Notification will be through the e-mail address you've supplied us.

RUSH ORDERS:
UPS Overnight or 2nd Day air is available... see pricing at "Check Out". Call us Toll free at 1-866-235-0395 for particulars (personalized products need extra time to produce) We will make every effort to help expedite "rush" situations but will need to be worked out on the phone).

In-Transit Times - UPS Shipping Times

UPS Ground TIME-IN-TRANSIT MAP
Below, please find an estimate of the number of BUSINESS days (Mon. - Friday) UPS Ground will take for you to receive your shipment. We've found this to be 95% accurate. Holidays and the Christmas season take longer. We normally take only 24-48 hours to process and ship your order (Mon. - Friday), so add another day or two for processing and you can get a very good idea of when the package will reach your door. Note: Custom "Keepsake Pillows" and Custom Embroidered orders take an additional 5 - 7 days for production (this is still the fastest on the Web).

* "FREE SHIPPING" if applicable, is by UPS Ground Only.

Returns
Returns:
Products must be returned in the original package and/or packing materials. Please do not destroy packages when opening. Products must be in new condition, not damaged, used or soiled in any way. Notification to Cherry Lane Keepsakes, from receipt of goods, must be made by e-mail within 72 hours. PLEASE INCLUDE A COPY OF YOUR ORDER INDICATING WHICH ITEMS YOU RETURNING.

Your money will be refunded (cards credited in most cases), less shipping and handling charges within 30 days of return receipt of goods (usually much sooner).

Return Orders Address:

Cherry Lane Keepsakes - Returns
1616 South State Street
Orem, Utah 84097
USA

All orders are final 8 (eight) days after the order is delivered.

Customer is responsible for contacting Cherry Lane Keepsakes regarding returns.
Cherry Lane Keepsakes is not responsible for misdirected mail or E-mail for any unforeseen delays in shipping.
All unauthorized returns will be refused upon arrival.
We will not accept any returns on "special design" custom orders.

Cherry Lane Keepsakes will refund the cost of any returned items minus shipping, if the item is not custom and it is returned within the specified time and conditions.

Shipping costs are the sole responsibility of the buyer on all items and will be deducted from any returns.
All items are sent "Insured" with the shipper. If there is any damage at the time you receive the item you must notify us immediately.
Any sign of external package damage must be noted to the shipping company (UPS, or freight companies) at the time of delivery.

Policies
The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Please read our policies carefully. Questions may be directed to us at: Cherry Lane Keepsakes.

Cherry Lane Keepsakes has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Cherry Lane Keepsakes will refund your money promptly.

We reserve the right to change prices at any time without prior notice. We reserve the right to change these policies at any time without prior notice.

Split Orders: Shipping on Each Order is to a single address and for a single shipment. If it is indicated on our Web site that an item will not be available to ship until a certain date, the other items on that order will need to be shipped at the same time, otherwise it would incur an additional shipping charge.

Tracking Your Order
Tracking your order is easy! There are mulitiple ways to track your order. (1) UPS should have sent you an e-mail, at the time of shipment, with a link for tracking your order. (2) All orders, on our Website, are tracked by e-mail address. Just go to the "Returning Customers, My Orders - Tracking" link and enter your e-mail. If you chose not to include your e-mail when ordering, you'll need to contact us for tracking.

100% Customer Satisfaction Guaranteed
You must be completely satisfied with our products. We want and strive for a long term relationship with our customers. If for any reason you are not satisfied, you may return the products(s). See Returns