Returns: 30-Day Money Back Guarantee

• Check your Packing Slip Make sure you’re within the 30 days return period. Items must be returned in their ORIGINAL saleable condition to be accepted.
  
• Include a copy of this packing slip & return by insured UPS, FedEx or USPS.
• Products must be returned in the original package and/or packing materials. Please do not destroy packages when opening. Do not tear foam, box or enclosure cards. Products must be returned in original saleable condition.
• Damage by improper packaging, care or handling is not returnable.
• Your money will be refunded, less shipping and handling charges within 30 days of return receipt of goods (usually much sooner).
• Return to:

Cherry Lane Keepsakes - Returns
515 N University Ave
Provo, Utah 84601

*All orders are final 30 (thirty) days after the order is shipped.

Customer is responsible for contacting Cherry Lane Keepsakes regarding returns.
Cherry Lane Keepsakes is not responsible for misdirected mail or E-mail for any unforeseen delays in shipping.
All unauthorized returns will be refused upon arrival.

Cherry Lane Keepsakes will refund the cost of any returned items minus shipping, if the item is returned within the specified time and conditions. Sorry, we do not reimburse customer return costs.

All items are sent "Insured" with the shipper. If there is any damage at the time you receive the item you must notify us immediately.
Any sign of external package damage must be noted to the shipping company (UPS, or freight companies) at the time of delivery.

Policies

Our Privacy Policy: Under no circumstances do we share any personal information with 3rd parties. All personal information is kept within Cherry Lane Keepsakes for our use in processing your orders. As you check out, you are asked if you would like to be on one of our email club lists. If you check this box or leave it checked you may from time to time receive "Special Notifications", Sales or other information from Cherry Lane Keepsakes. Never at any time have we, nor will we, sell your email or other personal information to a 3rd party.

The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Please read our policies carefully. Questions may be directed to us at: Cherry Lane Keepsakes.

Cherry Lane Keepsakes has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Cherry Lane Keepsakes will refund your money promptly.

We reserve the right to change prices at any time without prior notice. We reserve the right to change these policies at any time without prior notice.

Split Orders: Shipping on each order is to a single address and for a single shipment. If it is indicated on our Web site that an item will not be available to ship until a certain date, the other items on that order will need to be shipped at the same time, otherwise it would incur an additional shipping charge.

Tracking Your Order

Tracking your order is easy! There are multiple ways to track your order. (1) We will send you an e-mail at the time of shipment with a link for tracking your order. (2) All orders, on our website, are tracked by e-mail address. Just go to the "Returning Customers, My Orders - Tracking" link and enter your e-mail. If you chose not to include your e-mail when ordering, you'll need to contact us for tracking.

100% Customer Satisfaction Guaranteed

You must be completely satisfied with our products. We want and strive for a long term relationship with our customers, so if for any reason you are not satisfied, please give us a call (800.404.0145) or drop us an e-mail (info@cherrylanekeepsakes.com). See Returns

Technical Help

It is very important to us that your online shopping experience with us be convenient and easy. Although we strive to maintain a site that will work with virtually all web browsers and computer systems, we recognize that sometimes there are problems. If you don't see the answers to your questions below, feel free to call us toll free at 1-800-404-0145 or contact us.

I lose items out of my shopping cart or the program tells me my shopping cart is empty.

If your browser has been set to block cookies, our shopping system will not be able to identify your computer and the items you place in your cart will not stay there. Click here to see if your cookie settings meet our requirements

A cookie is a small file written to your hard drive that our site can access to identify your computer. That is how our program can determine what you have placed in your shopping cart while not confusing you with other shoppers. Cookies are extremely safe and NOT a viable method for hackers to attack your computer. The cookies we write to your computer DO NOT provide us or anyone else with any personally identifying information about you (e.g.. name, address, etc.). They are also simple to delete at any time. For these reasons most browsers allow cookies by default.

What if I need to give you another or corrected credit card number?

"Click Here" to submit sensitive information such as; a new credit card number, expiration date and CVN numbers safely and securely.

Secure Site! Please feel free to use our SECURE online ordering. If you'd like to talk to a real person, call Toll Free 1-800-404-0145 for all questions or orders.

My computer tells me there is a problem with the Security Certificate
Our security certificate allows our web server to encrypt or scramble the information you send to us over the Internet so that it is protected from anyone else seeing it. It also allows us to de-encrypt or unscramble it when it gets to us. Some web browsers may have problems connecting with our Secure certificate.

Older web browsers that do not recognize more up-to-date secure certificates may show you an error that the certificate is not recognized. It is important to point out that in this case the certificate will still work securely for you if you decide to proceed with your purchase, but you will continue to get that annoying error screen. To lose the error screen you will need to upgrade your software to something more recent. Click here to download your choice of the latest web browsers

There is a known bug in Internet Explorer for Macintosh computers that will not allow it to connect with a secure certificate on an Apache web server (our site runs on an Apache Web server). Unfortunately, there is no upgrade available to solve this problem at present. Microsoft has not as yet officially recognized that there is a problem although it is painfully obvious to everyone else. (Probably something to do with the fact that Apache is not a Microsoft product). If you are a Mac user you must use Netscape or another web browser to purchase online from us.

Your system won't take my credit card expiration date even though I put it in correctly.

Make sure you are using the proper format. You must use a "/" character to separate the numbers. A dash "-" won't work.

Your system asks me for a card verification number. What is it?

We are required to obtain your card verification number in order to process your credit card. It is a further security precaution that many Internet businesses must take. Visa, MC, Discover & American Express have all sent out notices to their customers, asking them not to purchase from companies that do not require the "CVN" - Card Verification Number. If we have an incorrect or incomplete card verification number your payment will decline when we process your order. Click here for detailed information.

Questions about Packaging and Gift Cards?

See Packaging & Gift Card Examples.