Thank you so much!!! My sister is getting her masters degree in education and wanted a really great tote bag for school and organization. I found this on another website but they couldn't get it to me in time. I ended up doing a search of the web and found your site....which I love by the way. You carry lots of my favorite brands and some I have never heard of. So I was ecstatic to find out you had this bag in stock and could get it to me in time. Thanks for following up with me regarding my comments. I can already tell that I will be back very soon to shop with your company again!! Kathy

Woo-hoo! What service! Sure makes me wonder why we spent most of today trying to find one in North Houston that we'd need to package ourselves & mail by 5pm today. Was going to cost us more than yours, too---IF we could have found one!!! Many thanks--so quick & personal service, too....you're the best! Stephanie

I just wanted to take a moment and drop you a note and let you know how what an impressive job your online and customer service staff does on ensuring that your customers are taken care of and made to feel that you value them. Steve

I placed an order in the beginning of January -- with every change, because an item was back ordered or for any reason, I was alerted and asked if this was okay, did I want to change my shipping instructions, etc. It really made me feel like they cared and more importantly that my business was of value to them. If that wasn’t enough, when my apartment building refused the package and I got a letter from UPS saying that I had to pick it up by a certain day or it would be shipped back and I knew I would be on the road for business then I took a shot and wrote them asking what to do; even though I felt like it wasn’t your problem that it happened. I got a reply within 12 hours (amazing as that sounds) and said that while their records showed delivery, they would file it and if it got returned they would let me know. And if I returned from my business trip and my package wasn’t there to let them know. But I didn't have to do that because two days later I got an email from them that said the package had been returned and what would I like to do. How could they help? I was amazed. I shop online all the time, and work for a company that has a big eCommerce business (which I can tell you should take some lessons from your team) and NEVER has anyone delivered the customer service that your company has. I truly don't have enough compliments to hand out to them and they job they do. Their service has earned you a customer for life. They told me I didn’t have to write you directly they would share my other notes with you, but I really felt like it was important for me to take the time and tell you personally how impressive they are. Sincerely, Donna

I emailed, last week, about the little display cards w/the Willow Tree figurines. When I first started collecting them, I didn't know that the cards were to be displayed along w/the figurines, so, they got thrown away. Michelle answered my email, found the cards I had requested; one figurine had been discontinued; & mailed them to me. I left a msg on your VM, re: the wonderful customer service that I rec'd. I think you are an outstanding company to offer the customer service that you do, esp, since I have never ordered anything from your company before. Your company & Michelle are to be commended for the phenomenol customer service that she gave. I just wanted to say, "Thanks" & let her know that I had rec'd the cards! I have been telling my friends & co-workers about what a nice company you are to do that for me, & saved your site on my "favorites" list! It seems like nowdays, everyone just talks about the "negatives"; I just wanted to give a very positive feedbac! k!!! Pam

I just wanted to thank you for your excellent service. All of the items I ordered for Easter were shipped promptly and were packaged beautifully. Cherry Lane has become my number one shopping site for the holidays. Hallmark cannot compete with you! Victoria (MA)

I HAVE REC'D MY ORDER TODAY!!!!!!! THANKS SO MUCH, I JUST LOVE YOUR SERVICE. I COULD BUY THEM HERE IN TOWN, BUT SINCE I GET SUCH GREAT SERVICE, I WILL CONTINUE TO ORDER ON LINE! THANK YOU, Cindy

I just wanted to say how happy I am that I found this lovely site. I am starting a collection of the Journey of Faith angels and have just placed my second order. I wouldn't think of ordering from any other site but Cherry Lane !!! Thank you, Gloria

I just wanted to commend you for your outstanding customer service. The process was smooth with excellent communication via e-mails. The shipping was fast and the quality was beyond expectations! I would highly recommend your business to any family or friend of mine--thank you Cherry Lane! Jennifer

Hi, I just wanted to let you know how nice it is to deal with a company with such great customer service. My package will be here in
plenty of time and it was so great to have you email me about my concern and to let me know it will be shipped the same day (if not the next) I ordered it. I will definately pass on your site to friends. I will also be back to shop. I am glad I found your site. Thanks again, Catherine

My Cherry Lane Keepsakes order was received today--just two days after I ordered it online. I want to thank you for the superior service, and I will definitely be ordering more items in the future. Cherry Lane Keepsakes offers the best service I have ever experienced, and I have been ordering items online for several years from many different websites. Thank you again!! Lynn

Thank you so much for the info on shipping my order!!! You guys are awesome!!! I will always check your website before shopping anywhere else!
You have earned a loyal customer! Marie

I recently purchased a Willow Tree ornament and was anxious to get it for a gift. My order was courteously and quickly taken over the phone. I received the correct order in record time. I truly appreciate this type of service and will order from your company again. My order number was... Thank you, Mary Jo

Thanks again Michelle. I am glad that I made my decision to purchase from you. It was because you answered my Email and communicated with me. That means if something goes wrong, you will do the same. You show a great sense of business by doing this. You represent your company well. I hope they know what an asset they have in you. Please pass this on to your supervisor or owner.............(if you are the owner, this is why you are!!! :-)) Jeannie

Thank You for the info. I placed the order today. My wife is ecstatic about your different array of collectible items and Wee Forest Folks being her favorite for the the last 15 years. From the time we bought from Cherry Lane, which has been short, the service and response has been great. John

Just wanted to say thank you for your prompt attention to my order. It arrived today as you promised. No problem with delivery and all in one piece. Thanks again. I will return to your site again. Sandi

Thank you so much for shipping my merchandise immediately! I received it on Monday. I'm leaving for my daughters house in North Carolina on Wednesday. This is why I needed the plates so soon. Also I was very impressed with the packing of the package. Everything was in great condition!! Thanks again, you will be hearing from me quite often. Joyce

hello: i just wanted to let you know i received my order today and how pleased i am with your service. since i have ordered from you a couple times now and each time was such a good experience, i have passed along your website to several friends and raved about your excellent service.
thank you! carolyn

Dear Leslie Ann, I received order from you yesterday(Wednesday) I was surprised to get the order so soon!! You are wonderful!! Everything was packed perfectly-the candles are just what I wanted! You would think so many large candles would be enough - but I will probably need more in the near future - so you will be hearing from me again. Thank you for the next order discount. That is kind of you. You are super efficient and just the kind of person I like to order from. Until next order--I pray you have many blessings to your days.....Sue

Thank you for replying to my e mail so fast. I appreciate the replacement and I will let you know how it arrives. I must say, your site is just great with all the items you have to offer. I have been looking for this girls and they are hard to find. My daughter turned 13 last July and when I saw you have all the girls, I went ahead and ordered the rest. I'll just have to hide them from her until each birthday comes around. Thank you, so much again. Pat

Just received my order today, just as you promised. I am really impressed as I have been trying to get the 15 year old Enesco Birthday doll from my local store since January. I appreciate your efficiency as will my grandaughter when she finally receives her birthday doll. Am looking forward to receiving the grad dolls from Enesco as soon as they come out. Thank you so much and my future orders will be from you. I still have two sets of these dolls I am working on.

Just a quick note to let you know I received my order today. Love the parrot Jardinia! It's a size that can actually be used for something unlike my panda one. And Edgar was definitely worth the wait! I was on your website yesterday -- just looking. I'm sure I'll be back. Thanks for your continuous communication regarding my order. Julie

I received my order over the weekend. Thank you very much. It's beautiful. I look forward to future transactions with you and thank you for keeping me informed of the status of the order. Thanks again, Michelle

Hi there! I just wanted you to know that I received my order and I am very impressed with how easy it was to use your website and I have to let you know that the shipping was outstanding! Wonderful, thanks! Trudee

The rooster came yesterday and is beautiful. I may have to keep it instead of giving it as the gift it was planned to be. Our visiting nurse was here and loved it so I gave her your card. Hopefully, she will order.You guys are great! Thanks.

Thank you for the wonderful customer service. We were so impressed with the items that have been purchased in the past and will gladly order from your store again!!!!! Rebecca

I have recently made a candle purchase from your website. Your website was easy to maneuver and shipping was very fast. My shipment came well packaged and quicker than I expected. Thank you for such great customer service! Donna

THANK YOU for getting me my beautiful Isabella's Journey bag! I have been trying to get this bag from a local shop since before Christmas, and they just kept mucking up my order until I got so dissatisfied that I starting searching the web and found you. I got the last bag before it was out of stock. The price was actually less expensive WITH shipping than my local merchant, and obviously much speedier delivery. I am THRILLED and will definitely buy from you again (most likely another Isabella's Journey). Thank you so much! Donna

I placed two orders with you recently. I am delighted with your prompt e-mail responses and with the quick delivery of my purchases. I was especially impressed with how well packaged everything was. I am recommending you to my co-workers and friends, and I certainly will purchase from you again! Great job! Thanks. Shelley

Hi Just wanted to let you know that my Easter Basket got here today and it is beautiful! It is so nice doing business with you all just picking out what I want and you sending it to me when you get it. It sure beats looking all over town for it and not getting to the right store at the right time. Thanks again Colleen

I got my order and it's perfect. Thanks so much for the personal touch of your little card inside, and for just knowing that you guarantee my satisfaction--that's what clinched it for me to buy from you over 3 other websites. Thanks! Zach

Comments: Just noticed the "Thank you for your Loyalty!" card in my last shipment. I want to THANK YOU! for making my gift giving so EASY. I will be increasing my stash of Willow Tree Angels. They come in so handy. Birthdays, Anniversaries or Just Thinking of You gifts. They are great. THANKS! Dan

I just wanted to say thank you! For the great service I received from Cherry Lane Keepsakes. I ordered my items on wednesday night and recieved them Friday, 1 day after they were shipped. The willow tree figures are beautiful and this was the best price I found anywhere! You have made a returning customer out of me! Thanks again! Briana

Thanks again. Your customer service is outstanding and I've recommended your site to several of my friends. Jill

We wanted to let you know that we received our order today for the quarter log rustic mirror, and wanted to let you know how impressed we were with the quality and workmanship. It surppassed our expections. We look forward to ordering more items from you. And your staff is excellent. Before ording the mirror I had many question, which your staff answered patiently and expertly. So thank you so much. We will cherish the mirror for years to come. Thank you so very much! Samuel

The lady who took my order was very kind and efficient. The prices were excellent.
I was pleased with the 3 Willow Tree Figurines. They arrived quickly...and in excellent shape. :-) Your website is easy to navigate. Thank you, Diane

thankyou so much it came so fast and it was packed really nice,plus my wife loved it, ill be back for sure, thanks again jim

Our order came on Friday just as you promised. Thank you so much. Jim Shore has a Rooster that I am looking forward to ordering from you for a dear friend. Great doing business with you! Cheri

I am so impressed! I placed my order on Monday, January 31st, and received it today, Thursday,February 2nd. The candles are fabulous! I am so pleased to have found your web site and will certainly continue to order from you. Gina

Thank you so much for the fast service with my order. Everything arrived safely and in good order. It was a pleasure doing business with your company and am looking forward to forwarding another order shortly. Sincerely, Melinda

Hi Leslie Ann, A short note to let you know that we received the above-referenced order -Caroller Uncle Jim- yesterday,Feb 1, in A-1 condition!Thank you for the fast and easy delivery and the good communications.Looking forward in dealing with you again..Michel